Refund & Cancellation Policy
This Refund & Cancellation Policy applies to subscriptions purchased for Inssure, the Institute Management System operated by Nest Software Pvt. Ltd.
By purchasing an Inssure subscription, you agree to the terms described below.
Free Trial
Inssure may provide eligible customers with a free trial period before purchasing a paid subscription.
The free trial allows users to evaluate the platform and determine whether it meets their institute’s requirements.
No payment is required to start the free trial.
At the end of the applicable trial period, customers may choose a paid subscription plan.
Subscription Plans
Inssure offers paid subscription plans based on the applicable student capacity and features associated with each plan.
Subscription charges may be offered on a monthly or annual basis, depending on the plan and availability at the time of purchase.
Current plans and pricing are displayed on the Inssure website or within the application.
Payments
Payments for paid subscriptions may be processed through Razorpay or another authorised payment service provider.
The subscription becomes active after successful confirmation of payment.
Customers are responsible for providing accurate payment and billing information.
No Refund Policy
Because Inssure is a software-as-a-service platform and access to the subscription is provided digitally, payments made for a monthly or annual subscription are not refundable once the subscription has been activated.
This includes:
- Monthly subscription payments
- Annual subscription payments
- Plan upgrades
- Additional capacity or feature charges
- Payments made after the free trial
- Partially used subscription periods
Customers are encouraged to use the free trial and evaluate the platform before purchasing a paid subscription.
Cancellation
Customers may request cancellation of their subscription at any time.
Unless otherwise agreed in writing, cancellation will generally prevent future renewal of the subscription but will not result in a refund for the already-paid subscription period.
For example, if a monthly subscription is cancelled after payment has been made, the customer may continue to have access to the service until the end of the applicable paid period, subject to the terms of the account.
Plan Upgrades
Customers may upgrade their subscription when available.
Where an upgrade requires an additional payment, the applicable amount displayed during the upgrade process will be charged.
Payments made for an upgrade are generally non-refundable.
Downgrades
Customers may request a downgrade to an available lower plan, subject to the applicable plan limits and restrictions.
A downgrade may take effect at the next applicable billing cycle unless otherwise specified.
Customers are responsible for ensuring that their account data and usage comply with the limits of the selected plan.
Failed or Duplicate Payments
If a payment is deducted from your account but the Inssure subscription is not activated, or if you believe that you have been charged more than once for the same transaction, please contact us at sales@nspl.co.in with the relevant transaction details.
We will review the transaction and, where appropriate, coordinate with the payment processor to resolve the issue.
Payment Gateway Issues
Payment processing is performed through third-party payment providers such as Razorpay.
If a transaction fails, is reversed, or remains pending due to a payment gateway or banking issue, the customer may need to contact the relevant payment provider or bank.
Exceptional Refunds
Although subscriptions are generally non-refundable, Nest Software may, at its sole discretion, consider a refund or account adjustment in exceptional circumstances, including:
- A verified duplicate charge
- A confirmed technical billing error
- A payment collected incorrectly due to an error attributable to us
- Any other circumstance where a refund is required under applicable law
Any approved refund will normally be processed using the original payment method or another appropriate method.
Contact for Billing Issues
Nest Software Pvt. Ltd.
India
Email: sales@nspl.co.in
Please include your registered email address, institute name, transaction/reference number, and details of the issue when contacting us.
Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.